Refund policy

 

At Zip Vintage, every piece is one-of-a-kind, pre-loved, and carefully checked before being listed online. Because vintage sizing, fit, and condition can vary from item to item, we do our best to provide clear photos, measurements, sizing notes, and condition details to help you shop confidently.

Please read our returns policy below before placing your order.

 

Change of Mind & Fit Returns

We offer 14-day returns for change of mind or fit issues in exchange for store credit.

This means that if your item does not fit quite right, or you have changed your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change of mind or fit return:

  • The item must be unworn, unwashed, and in the same condition you received it

  • The Zip Vintage tag must still be attached and intact

  • The return request must be made within 14 days of delivery

  • The item must be posted back within 7 days of the return being approved

  • The item must not be marked as a sale item

Approved change of mind and fit returns will be issued as store credit only.

We do not offer refunds for change of mind, fit, or personal preference returns.

 

Sale Items

Sale items are final sale for change of mind, fit, or personal preference returns.

This does not affect your rights under Australian Consumer Law. If a sale item is faulty, significantly misdescribed, or not as shown, please contact us so we can help resolve the issue.

 

Faulty or Misdescribed Items

We carefully inspect and describe each item before listing it. However, if you believe your item is faulty, significantly misdescribed, or different from what was shown, please contact us as soon as possible.

Depending on the issue and your rights under Australian Consumer Law, we may offer a refund, exchange, repair, or store credit.

To help us review the issue, please include:

  • Your order number

  • Photos of the item

  • A clear description of the issue

Please note that vintage and pre-loved items may show signs of age, wear, fading, or minor imperfections. These characteristics are part of buying vintage and are not considered faults if they were shown, described, or reasonably expected for a vintage item.

 

Return Shipping

For change of mind or fit returns, return shipping costs are the responsibility of the customer.

For faulty or significantly misdescribed items, Zip Vintage will cover the cost of return shipping where required.

We recommend using a tracked shipping method when returning an item, as we cannot process a return if the parcel is lost in transit before reaching us.

 

Store Credit

Approved change of mind and fit returns will be issued as store credit.

Store credit is valid for 12 months from the date it is issued and can be used on future purchases from Zip Vintage.

Original shipping costs are non-refundable for change of mind or fit returns.

 

Exchanges

Because most Zip Vintage pieces are one-of-a-kind, we cannot guarantee that an exchange will be available.

If you would like to exchange an item, please contact us. If the item you want is still available, we will do our best to help. Otherwise, approved returns will be issued as store credit.

 

How to Request a Return

To request a return, please contact us within 14 days of receiving your order.

Please include:

  • Your order number

  • The item you would like to return

  • The reason for your return

  • Photos, if the item is faulty or not as described

Once your return request has been reviewed, we will provide the next steps.

Please do not send your item back before your return has been approved.

Once a return or refund has been approved, the item must be posted back to us within 7 days. Returns posted outside this timeframe may not be accepted.

 

Return Conditions

Returned items must be received in their original condition.

We reserve the right to decline a return if:

  • The item has been worn, washed, damaged, altered, or marked

  • The Zip Vintage tag has been removed, damaged, or tampered with

  • The return request is made outside the 14-day return window

  • The item is not posted back within 7 days of the return or refund being approved

  • The item was marked as final sale and is being returned for change of mind or fit

 

Questions Before Buying

Vintage sizing can vary between brands, eras, and styles. We strongly recommend checking the listed measurements before purchasing.

If you are unsure about sizing, fit, condition, or anything else, please contact us before placing your order. We are happy to help you decide whether a piece is right for you.